Terms

Online Bali Trading Terms & Conditions

1. How to Order
• It is very easy to make an order.
• Browse our website, feel free to choose the product that you interested in.
• Email us with your purchase order Form - Please contact us for the Wholesale Price list form.
• All order must be written.

2. Payment Methods
• We accept payment by TT (Telegraphic Transfer) to our Bank Account, Western Union or Money Gram.
• We require 50% Deposit payment, from the total order amount at the time of order is placed,
• And the 50% balance payment when all the merchandise are ready to ship.
•  Full payment required for all purchase order with total amount less than USD$ 2,000.
• Please email or fax us your bank transfer's receipt in order that we can monitor the status of your transfer.
• We will start to process your order once we have received your payment at our bank account.

3. Minimum Order
• Minimum order will applicable and will be differ for every item.
• Accessories and Small Items: 30 pcs per design - assorted color possible.
• Handbags, Sandals, Sarongs: 12 pcs per design per color.
• Handicrafts: 10 pcs per design
•  There is no minimum order for big items such us furniture or big dimension of woodcarving.


5. Production Time
• Normally a standard 40ft container takes about 6 up to 8 weeks for production time.
• Production time depends on the quantity and the complexity of your order.
•  We have some product ready stock - inventory, please contact us for confirmation.
•  Most carvings are made for you when you order them, normal LCL order usually take about 2 weeks.
• We will keep on informing you with the progress of your order by email and photos.
• We will send you the copy of Bill of Lading - BL and other related documents by email.

6. Refund - Cancellation
• When the first deposit is made, no refund or cancellation is possible.
• We will inform to the customer regarding the balance payment when all merchandise are ready to ship.
•   If there is no balance payment made after 27 days starting from our notification, all order are will be automatically canceled without any refunds possible.

7. Delivery - Shipping
• Airfreight will take about 3 up to 7 working days to reach your address.
•  We normally using Courier service: FedEx, UPS, DHL, Postal Office, Air Cargo, etc.
• Sea Freight will take about 4 - 8 weeks depending to destinations.

8. Damaged merchandise
• Firstly, we will help you with the insurance coverage.
• If the damaged caused by onlinebalitrading.com, we will refund the amount of damaged as a new credit for your next order.
• We will always do our best to all of our valued customer.